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BEST OF ECT NEWS

How to Bring Joy to Online Shoppers

This story was originally published on March 2, 2012, and is brought to you today as part of our Best of ECT News series ...

EXPERT ADVICE

Online Retailers, Listen Up: Tips for Delighting Shoppers

The Internet has become the world's largest shopping mall, and the market is continuing to grow. Q4 2011 U.S. retail ecommerce sales were up 14 percent compared with 2010, reaching nearly US$50 billion for the quarter, ComScore recently reported. ...

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